Returns are accepted within 30 days pursuant to the following conditions:
Item must be in new condition with original packaging.
You must have a sales receipt.
Refund method is left to our discretion (cash, card, store credit, gift card or check).
General stock items are subject to a 5% restocking fee if original payment method was via debit/credit card.
Special order items are subject to up to a 50% restocking fee.
Bicycles and standard electric conversion kits are subject to a 20% restocking fee of retail value.
All or part of the restocking fee may be waived if you elect to take a store credit instead of a refund. **
Gift cards cannot be returned.
Items purchased with a gift card will be refunded to the gift card less any applicable restocking fees.
** at employee’s discretion
Returns are NOT accepted on the following items:
Labor / services / rentals (if there’s an issue, please talk to us!).
Consumables such as batteries, snacks, drinks, energy bars, etc.
Items that show wear or abuse.
Individually purchased spokes. It is your responsibility to tell us exactly (to the mm) what size you need if you haven’t brought a spoke in with you for us to measure.
Clothing with tags removed including gloves, hats, shirts, etc.
Used parts or closeout items.
Any employee of Terry’s Bicycles can refuse a return at their discretion until manager approval is obtained.
These limitations do not apply to defective items or items eligible for warranty. All warranties are pursuant to the respective manufacturer’s policies.